Finally 2014! Buehler Companies is your Moving choice!

It’s finally 2014 and Buehler Companies is extremely excited for the upcoming year. We have been growing as a Moving Company and we are hoping that we will continue to grow. Not just for business reasons, but also internally as we strive to make as many improvements to our services to ensure that we define quality.

One of the biggest things that we have been working on was our “Willingness to recommend” score from Mayflower Transit and United Van Lines. We are happy to announce that our scores have been improving vastly throughout the year. We have amped up our Customer Services team with the added tools that they needed to make moving a lot easier for our customers.

Buehler Companies is proud to say that we have increased productivity in the office by upgrading all of our computers so that we can have a quicker and more reliable response time. We understand that your items are in our care and having fast answers is a must.

We have taken the questions out of the equation! Our sales staff has been provided with a list of commonly asked moving questions so that they can answer everything up front before you move. This also helps our customers to feel informed. I believe that’s a win for everyone!

The crews are now being graded! We wanted to make sure that our moving crews were doing the best possible job for you that they can. So now, we are asking every customer to fill out a moving survey and let us know how we are doing. Your opinion matters more than anything to us and helps us to identify where we need to make improvements.

We have also implemented a new process for claims. Last year, we realized that we needed to have a process in place that not only made handling claims easier, but also to ensure that our customers are satisfied with how that claim was handled. So we hired Pam Fischer and she has made a major impact on claim resolution for our company. She handles each and every one of our customers with care and a professional manner. We are proud to have her on our team.

Our Social Networking has also increased. We are having a lot of fun on Facebook, Twitter and Blogger. A lot of people say “You are doing all of that for a Moving Company?” and the answer is yes! We care about our customers, online presence and helping people.

Every day, we are looking for new ways to help you though your moving process. We have been working on making hints and tips as well as checklists to get your though the process a lot smoother and with less of a headache.

Feel free to contact us if you have any questions at all regarding this incident.

Buehler Companies (Denver Office)
(Google Plus Page)
3899 Jackson Street
Denver, CO 80205
303-388-4000
Denver Office Moving Website

Buehler Transfer and Storage (Fort Worth Office)
(Google Plus Page)
633 Mony Street
Fort Worth, TX 76102
817-624-8466
FortWorth Texas Moving Office

Manitou Express – Mountain View Moving (Colorado Springs Office)
(Google Plus Page)
2545 Carmel Drive
Colorado Springs, CO 80910
ColoradoSprings Moving Company

Follow us on Facebook!
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Follow us on Google+

Tom Martino Recommends Buehler Companies for your Moving Needs

 

Buehler Companies (Denver Office)
(Google Plus Page)
3899 Jackson Street
Denver, CO 80205
303-388-4000
Denver Office Moving Website

Buehler Transfer and Storage (Fort Worth Office)
(Google Plus Page)
633 Mony Street
Fort Worth, TX 76102
817-624-8466
Fort Worth Texas Moving Office

Manitou Express – Mountain View Moving (Colorado Springs Office)
(Google Plus Page)
2545 Carmel Drive
Colorado Springs, CO 80910
Colorado Springs Moving Company

Follow us on Facebook!
Follow us on Twitter!
Follow us on Google+

QUALITY STATEMENT

OUR VISION IS TO PUT YOU, THE CUSTOMER FIRST TO CONSISTENTLY PROVIDE QUALITY SERVICE AND TO EXCEED OUR CUSTOMER’S EXPECTATIONS. FOR OVER 100 YEARS, BUEHLER HAS BEEN COMMITTED TO PROVIDING QUALITY CUSTOMER SERVICE, AND AS AN AGENT FOR MAYFLOWER, WE WORK WITH A NETWORK OF OVER 800 AGENTS NATIONWIDE TO ENSURE YOUR BELONGINGS ARRIVE AT YOUR DESTINATION SAFELY.

YOUR MOVE WITH BUEHLER WILL RECEIVE THE BEST SERVICE AT A COMPETITIVE PRICE. KNOWLEDGE, EXPERIENCED AND SENSITIVE CUSTOMER SERVICE REPRESENTATIVES WILL HANDLE EVERY ASPECT OF YOUR MOVE. COMMUNICATION WITH OUR CUSTOMERS ON EVERY MOVE IS OUR TOP PRIORITY – FROM START TO FINISH. WE FORM A PARTNERSHIP WITH EACH OF OUR CUSTOMERS. THE QUALITY PROGRAMS WE HAVE ESTABLISHED AND THE ABILITY TO DEMONSTRATE SUPERIOR SERVICE ON YOUR RELOCATION.

THE SATISFACTION OUR CUSTOMERS RECEIVE FROM USING BUEHLER COMPANIES IS THE TRUE MEASURE OF THE SERVICES WE PROVIDE. WE HOPE, AFTER REVIEWING THIS INFORMATION, YOU WILL SEE WHAT MAKES BUEHLER DIFFERENT IN THE RELOCATION AND TRANSPORTATION INDUSTRY.

Buehler Companies (Denver Office)
(Google Plus Page)
3899 Jackson Street
Denver, CO 80205
303-388-4000
Denver Office Moving Website

Buehler Transfer and Storage (Fort Worth Office)
(Google Plus Page)
633 Mony Street
Fort Worth, TX 76102
817-624-8466
Fort Worth Texas Moving Office

Manitou Express – Mountain View Moving (Colorado Springs Office)
(Google Plus Page)
2545 Carmel Drive
Colorado Springs, CO 80910
Colorado Springs Moving Company

Follow us on Facebook!
Follow us on Twitter!
Follow us on Google+

Packing & Relocating Artwork
All artwork, mirrors, marble tops, glass tops, pictures, oil paintings, etc… should be packed into mirror or picture boxes, unless they are very small. Smaller items may be packed into dish pack boxes on the top edge.


The materials you will need:Tape
Blank newsprint paper or bubble wrap
Mirror (picture boxes)

Framed Art Work & Prints

Prepare a mirror carton for the artwork by putting wadded newsprint paper on the bottom of the box. Do not close the top end of the box.
Wrap each individual artwork or print with newsprint or wrap them in bubble wrap.
Put the item in the box and if they fit loosely in the box, fill in the spaces with lightly wadded newsprint paper.
Tape the boxes shut and use a marker to write "Fragile-Art Work" onto it.


Glass Table Tops and Marble Tops
Prepare a mirror carton for the glass or marble top by putting wadded newsprint paper on the bottom of the box and into the corners.
Wrap each individual glass or marble top with newsprint or wrap them in bubble wrap.
Put the glass or marble top in the box and if they fit loosely in the box, fill in the spaces with newsprint paper. If two boxes are needed for the glass top, then put the second box on top of the other overlaying them together and fill spaces with newsprint paper.

Mirrors

Place tape across the front of the mirror like an X to keep the pieces in place in case the glass cracks or breaks.
Prepare a mirror carton for the mirror by putting newsprint paper on the bottom of the box and in the corners.
Wrap each individual mirror with newsprint or wrap them in bubble wrap.
Put the mirror(s) in the box and if they fit loosely in the box, fill in the spaces with newsprint paper.

Paintings

If your painting is framed with glass put masking tape across the front of the painting like an X to keep the pieces in place in case the glass cracks or breaks.
Cover the framed painting(s) or canvas with bubble wrap and tape them closed.If you are packing a painting with glass, then put the painting in a mirror carton and fill in the spaces with newsprint paper. If you are packing a canvas painting (no frame, no glass), wrap the box in bubble wrap again, tape it, then build a second box for

J.D. Power and Associates Reports:

2009 Full-Service Moving Company Customer Satisfaction Study

The 2009 Full-Service Moving Company Customer Satisfaction Study is based on evaluations from consumers in the United States who used a full-service moving company to move their household goods during the past 12 months. Customer satisfaction with full-service moving companies is measured across five factors: shipping estimate process; packing services; loading and unloading service; transportation of belongings; and insurance/valuation coverage.

Overall Satisfaction with Full-Service Moving Companies Improves As Rates of Loss and Damage Decrease Substantially

Mayflower Transit Ranks Highest in Customer Satisfaction with Full-Service Moving Companies
WESTLAKE VILLAGE, Calif.: 13 August 2009 - Overall customer satisfaction with full-service moving companies has improved in 2009 as customers report considerably fewer lost and damaged items, according to the J.D. Power and Associates 2009 Full-Service Moving Company Customer Satisfaction StudySM released today.

The study, now in its third year, is based on evaluations from consumers in the United States who used a full-service moving company to move their household goods during the past 12 months. Customer satisfaction with full-service moving companies is measured across five factors: shipping estimate process; packing services; loading and unloading service; transportation of belongings; and insurance/valuation coverage.

Overall satisfaction with moving companies averages 804 on a 1,000-point scale in 2009-up 16 points from 2008. Satisfaction has increased from 2008 in all five factors measured in the study. In addition, the proportion of customers who report lost or damaged belongings has decreased to less than one-third in 2009, compared with nearly one-half in 2008.

"In the current economy, consumers may be tempted to pack and transport their belongings themselves; however using a full-service moving company to orchestrate and execute a move can be a smart economic decision and provide them with valuable peace of mind," said Michael Drago, director of the real estate and construction industries practice at J.D. Power and Associates. "Whether a move is completed independently or through a professional full-service moving company, there is a risk that items will be lost or damaged. Moving companies have reduced their lost and damaged items rates, but if any does occur, the customer is typically protected or insured to some extent through the moving company, which can help mitigate a problematic move."

Mayflower Transit improves substantially from 2008 to rank highest in 2009 with a score of 831. Mayflower Transit performs particularly well in all five factors. Allied Van Lines follows in the rankings with a score of 812.

Shipping estimates are a key consideration for customers selecting a moving company. The estimate process is typically completed in one of three ways-in-person by a representative of the moving company; over the phone; or online. The study finds that satisfaction with shipping estimates is nearly equal among customers whose estimates are completed in-person and online-averaging 807 and 805, respectively. However, shipping estimate satisfaction among customers who receive their initial quote over the phone averages 12 to 14 points lower than that of customers whose estimates were completed using either of the other two methods.

"Savvy customers recognize that the initial quote process provides more than just a price point to use in differentiating among the moving companies under consideration," said Drago. "The process offers insight into what it will be like to work with each company, as well as how accommodating, comprehensive and proactive they are. The price that is quoted is important, but the process is equally as revealing."

The study results also include the following key findings:
Among customers who experienced loss or damage to their belongings, only one-half filed a claim with their moving company. Among those customers who experienced loss or damage to their property and did not file claims, 60 percent reported that the items damaged or lost were not valuable enough to be worth filing a claim.

On average, there is a 59-day window between the day when a customer decides they are moving and the day their possessions are loaded onto a moving truck.
The percentage of customers who used a moving company to pack their belongings has decreased by 10 percentage points from 2008 to 44 percent in 2009.

The 2009 Full-Service Moving Company Customer Satisfaction Study is based on responses from nearly 1,500 customers who used a full-service moving company during the past 12 months. The study was fielded between April and June 2009.


For more information, read an article or view full service moving company ratings at JDPower.com