Thursday, August 27, 2009

How do you difuse an angry client?

Here are 10 ways to difuse an angry client:

1. Quickly acknowledge the customers anger.

2. Make it clear to the customer that youa re sincerely concerned.

3. Don't hurry the customer. Let him/her vent.

4. Stay calm. Take good notes.

5. Ask questions.

6. Get the customer talking about solutions.

7. Agree on a solution.

8. Agree on a schedule.

9. Keep the customer informed.

10. Meet your schedule.

What are some of the ways that you difuse your angry clients?

Buehler Companies (Denver Office)
(Google Plus Page)
3899 Jackson Street
Denver, CO 80205
303-388-4000
Denver Office Moving Website

Buehler Transfer and Storage (Fort Worth Office)
(Google Plus Page)
633 Mony Street
Fort Worth, TX 76102
817-624-8466
Fort Worth Texas Moving Office

Manitou Express – Mountain View Moving (Colorado Springs Office)
(Google Plus Page)
2545 Carmel Drive
Colorado Springs, CO 80910
Colorado Springs Moving Company

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